By submitting a completed order the Customer shall be deemed as placing an order with the Company. The Company shall confirm acceptance of the Customer’s Order in writing and will supply the Goods to the Customer in accordance with the Customer’s completed order. The Company reserves the right to refuse to supply orders but this does not affect the Customer’s statutory rights.
The Company provides information on the goods and its services in good faith. Errors and omissions on listings may be corrected by the Company. The customer may cancel the order with the Company and obtain a full refund if they have relied upon the error or omission.
The Customer may cancel the order within 7 days of delivery and must provide written details to the Company of the order. All returns shall be sent to the Company’s registered address. This returns policy does not affect the Customer’s statutory rights. Goods must be returned in an unused and re-saleable condition. Goods cannot be returned if the tamper-evident seal has been broken. The costs of returning the goods to the Company shall be borne by the Customer unless incorrect or faulty goods have been supplied or an error has been made by the Company. Refunds will be made to the customer’s account unless otherwise agreed between the customer and the Company. Refunds will only be processed on receipt of returned Goods by the Company.
The price of the goods will be that indicated at the time of placing the order. Delivery charges (usually for post and packing) will be as advised at the time of placing the order. Delivery will normally be made by Royal Mail standard services however the Company reserves the right to use other methods of delivery as it deems appropriate or as agreed with the customer.
Your order will normally be dispatched to the address you have advised us of within the timescale specified, usually within 2 working days. Any delivery dates quoted will be approximate and are given in good faith and the Company will not be liable for any reasonable delay however caused. We will advise you if a product is out of stock and will suggest an alternative product if one is available. Delivery charges will be as indicated on the checkout and will be advised at the time of ordering. If the Customer fails to take delivery of the Goods or gives the Company incorrect delivery instructions then the Company may store the Goods until delivery is made and charge the Customer for its reasonable costs re-delivery. The Company shall not owe the Customer any duty of care in this event.
The risk of loss or damage to the goods passes to the customer on delivery or in the event of delivery not being able to be made as a consequence of fault, negligence or omission on the Customer’s part at the date delivery which would have been made in the absence of this fault, negligence or omission. Title to the goods remains with the Company until the Company has received in cleared funds the total contracted amount.
The Company warrants that all Goods will correspond with the Order at the date of dispatch and will be free from defects at the time of delivery. In the event that the Company is in breach of this clause the customer shall advise the Company in writing as soon as possible and in any event not later than 7 days after delivery other than when the defect was not apparent upon reasonable inspection. The Company will replace the defective goods or refund the price of the goods that are defective and this will be the extent of the Company’s liability.
The Goods are sold as food supplements or as products for external use and are warranted as being fit for this purpose only. Where the Company provides the Customer with information or advice to ensure that the Goods will be safe the Customer agrees to use the Goods in accordance with this information. Other than the Customer’s statutory rights the Company shall not be liable for injury or loss suffered by the Customer where the Customer fails to follow the Company’s conditions, recommendations or warnings. The Customer should seek medical advice if they are in any doubt about their health condition and the suitability of the goods in this respect.
Our “hassle free” return policy means that if we have made an error with your order, or you have received your order in a damaged or faulty condition, you can return it to us within 14 days of the date you received the item, unopened (with any seals intact & item in saleable conditions) and we will issue a full refund. Please note: We can only accept the return of opened items if they are faulty. In case if item is faulty.
Please follow the steps below to enable us to process your refund efficiently:
1. Wrap the item securely in its original packaging including order number, name & address.
2. Contact Customer Services at: firstname.lastname@example.org, Please note if customers has paid for delivery we can’t refund them due to our free post policy.
Our Return Address:
PROVITA HEALTHCARE LTD
6 Station Parade, Ealing Road
3. We will notify you via e-mail when we have processed your refund.